Rhinoparts Motorcycle Spare Parts Return Policy
At Rhinoparts, we strive to provide our customers with high-quality motorcycle spare parts and accessories to enhance their riding experience. We understand that sometimes, a return may be necessary. To ensure a smooth and hassle-free return process, please read our return policy carefully:
1. Eligibility for Returns:
- You may request a return for eligible items within 7 days of the delivery date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
2. Non-Returnable Items:
- Some items are not eligible for return, including:
- Electronic components that have been installed.
- Items that are damaged due to misuse or negligence.
3. Return Procedure:
- To initiate a return, please contact our customer support team through our website or by emailing info@jacarandamotorcyclespares.co.ke or call +254-789-642-558 with your order number and the reason for the return.
- Our customer support team will provide you with instructions for returning the item.
4. Packaging and Shipping:
- Ensure that the item is securely packaged to prevent damage during transit.
- You are responsible for the cost of return shipping unless the return is due to a Rhinoparts error or a defective product.
5. Inspection and Approval:
- Once we receive the returned item, our team will inspect it to ensure it meets our return eligibility criteria.
- If the return is approved, we will process an exchange, depending on your preference.
6. Refunds:
- Refunds will be are purely in terms of exchanges for desired items.
7. Exchanges:
- If you wish to exchange an item, please specify the replacement item you would like when initiating the return.
- We will ship the replacement item after the returned item is received and inspected.
8. Customer Support:
- If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer support team. We are here to assist you.
9. Policy Changes:
– Rhinoparts reserves the right to update or modify this return policy at any time. Please check our website for the most up-to-date policy information.
We value your satisfaction and are committed to providing you with the best service possible. Thank you for choosing Rhinoparts for your motorcycle spare parts needs. Ride safely!